If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery* in the original condition and packaging. Refer to the Returns and Refunds Page.
Please note that you are responsible for the costs of returning the items. The return shipping cost will be up to the shipping amount that you paid to receive the items. If the original shipping was free, the return shipping charge can vary between £4.99 and £14.99 for UK shipping and a higher charge for international shipping. This return shipping cost will be deducted directly from your refund.
If your order arrives damaged or defective, please see the Replacing Damaged Items or Missing Parts section below.
(*) The day on which you acquire physical possession of the goods.
Replacing Damaged Items or Missing Parts
If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged item or a missing party via the Contact Us page.
If you prefer to return the item, we will refund the item’s price and delivery cost to your original payment method within 5 business days of collection. You may have to upload a picture of the damaged item. We recommend that you inspect your item upon delivery and report any issues within 30 days of receiving the item.